You could be losing £100,000's from poor client experience. Take our free test to find out!
Please Fix These Errors
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Our 2018 report revealed that 98.5% of firms did not return incoming call enquiries from potential clients.
What is the report? How does it help?
What happens when a new enquiry calls your firm? Are you like your peers, better, or worse?
This should be used to tell a story about your product. How can you benefit them?
Average time spent on hold:
This is an improvement on 2017’s stats. How will firms perform this year?
Percentage of calls that went
to someone who could help: 51%
This data suggests that in 49% of cases, the caller was left frustrated, and likely to go elsewhere!
Worst & best times of day
Last year, we found that, on average, firms handled new enquiries better in the morning than the afternoon.
It's time to find out how you perform...
Fill in the registration form and we’ll include you as part of our Secret Shopper research for 2019. Your team will get a call, stating that you have a new enquiry.
We’ll tell you how they get on and how you compare to others within your industry.
We all hate to be put on hold when we are on the phone, and one of the standout findings from our previous report was that, on average, a potential client will be on hold for 28.5 seconds before being put through to someone who can help. Clients aren't prepared to spend long periods of time listening to 'dead air'.
Don't just presume you know how your firm comes across to new clients; take the test and really find out.