Hurry! This offer ends 21st April 2019

Get free data to help you increase your margins

Explore how you can convert more leads

Find out how your competitors perform

See How Your Law Firm Manages Incoming Calls.

You could be losing £100,000's from poor client experience. Take our free test to find out!

There is no time required from you. Our report is completely

free and everything we find is private and confidential.

We respect your privacy and will never sell, rent, or share your personal information.

FREE Bespoke Mystery Shop & Report

Our 2018 report revealed that 98.5% of firms did not return incoming call enquiries from potential clients.

What is the report? How does it help?

What happens when a new enquiry calls your firm? Are you like your peers, better, or worse?

Featured Headline

This should be used to tell a story about your product. How can you benefit them?

Average time spent on hold: 28.5 seconds

This is an improvement on 2017’s stats. How will firms perform this year?

Percentage of calls that went to someone who could help: 51%

This data suggests that in 49% of cases, the caller was left frustrated, and likely to go elsewhere!


Worst & best times of day

Last year, we found that, on average, firms handled new enquiries better in the morning than the afternoon.

It's time to find out how you perform...


Fill in the registration form and we’ll include you as part of our Secret Shopper research for 2019. Your team will get a call, stating that you have a new enquiry.

We’ll tell you how they get on and how you compare to others within your industry.


We all hate to be put on hold when we are on the phone, and one of the standout findings from our previous report was that, on average, a potential client will be on hold for 28.5 seconds before being put through to someone who can help. Clients aren't prepared to spend long periods of time listening to 'dead air'.


Don't just presume you know how your firm comes across to new clients; take the test and really find out.

So far we've found...

Our 2018 summary revealed that 49% of calls didn't go through to someone who could help, and 98.5% of incoming clients don’t get called back!

" The benefits to our clients were immediate and our staff are taking advantage of the 

many assets and the 

flexibility of the system."

Ross Carr

Chief Executive, Bakers Personal Injury Solicitors

Concert’s hosted telephony system saved the major legal firm, Bakers Solicitors, £500 a month, and significantly reduced the number
of calls being missed.

Our test is free and easy. Over 100 firms have already been tested. Don't be left behind.

It's Free | No Hassle | Will Educate

There is no time required from you. Our report is completely 

free and everything we find is private and confidential.

We respect your privacy and will never sell, rent, or share your personal information.

FREE Bespoke Mystery Shop & Report

© Concert Networks 2019

Concert, Norfolk House, Wharton Green, Bostock Road, Winsford, CW7 3BD.

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